Turkish Speaker Customer Delight Representative for Social Media

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibilities

Provide support to high-level clients to help them grow across multiple channels – chat, email and phone

Support and expand the self-serve advertising base for clients in the online and digital advertising domain

Provide pre and post-sales support for all self-service products

Provide product and tool support to enhance clients’ experience

Identify and solve problems technical bugs and ad delivery issues

Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions

Provide vital product insights and feedback from our customers to engineering.

Requirements:

Native-level written and verbal communication skills in Turkish

Good knowledge of English (B2 level) is required

Computer skills (basic skills mandatory, advanced skills like coding preferential)

Good analytic skills and logical thinking

Excellent communication skills: verbal, written, and listening skills

Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform

Ability to multitask and work under pressure

Availability Monday to Sunday, including rotating weekends

EU citizenship or work permit for Portugal.

Benefits:

Possibility of cooperation with leaders in various industries

Stable work and career progression

Investment in training and personal development

Health Insurance since day one in the company; Possibility to live in one of our apartments

Initial flight expenses refund

Annually complementary return flight to your home country (within Europe)

Free Portuguese language courses, sports activities and organized events

Monthly and Quarterly Bonus

Required language: Turkish