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Vacantes en Malta de agente de centro de atención al cliente
Swedish-speaking Customer Support Agent To Malta!
Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.
Traducción de la profesión: Ħaddiema li jagħtu appoġġ klerikali › Skrivani li jaħdmu fis-servizzi tal-konsumatur › Ħaddiema li jagħtu informazzjoni lill-klijent › Skrivani li jaħdmu fiċ-ċentri ta’ kuntatt għall-għoti ta’ informazzjoni.
Descripción de la oferta de trabajo:
DESCRIPTION
Are you looking for an exciting job abroad? This one might be for you!
Customer Service is the core of our client. As a Customer Service Specialist, you will be the main point of contact for our client's customers. This means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.
What would you be doing?
Representing our client in all customer contacts, giving the best service via email, phone, and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, and special, and ensuring that they are enjoying fully their casino experience.
Communicating with the customers in a gentlemanly manner, in writing as well as verbally - our client expects their Specialists to show respect, honor and personal responsibility, and the ability to keep cool in every situation.
Building and maintaining relationships with existing and new customers - our clients key goal is to establish trust with their customers. In order to do so, it is vital to listen and understand. The customer service department's goal is not only to help the players. Our clients aim is to make their players choose to play at our client over any other casino whenever they’re looking for a fun casino experience.
Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, our client wants you to forward your feedback forward to their Product & Tech departments as this enables them to constantly improve their platform in a way that clearly reflects their customers’ perspective.
Providing top-class service by:
Helping our client's customers with all their inquiries
Clarifying Terms and Conditions when it is needed
Explaining how to use the games and services
Assisting customers with ongoing marketing campaigns
Logging tasks by company guidelines
Helping out Payments & Fraud specialists in upholding the security of the company and preventing fraudulent activities
Advising players on responsible gaming tools and acting proactively on players' gaming patterns
Escalating and following up on customer cases when needed
Helping out with translations if needed
Requirements:
Experience in Support / Customer Services
Fast typewriting
Excellent written and verbal communication skills
Native Swedish speaker and fluent in English
Previous experience in iGaming or keen interest in sports or casino games
Flexible and willing to work daily/evening shifts
Which are the benefits?
Paid flights + 2 weeks paid accommodation to get you started
Private health care insurance
Free breakfast and lunch
Wellness allowance
Birthday leave
Company and Team building events
Required language: Swedish
País del trabajo: Malta.
Número de puestos: 1.
Empleador: Jobs Europe AB.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 24 de Febrero de 2024, y con identificador de la vacante:28552405.
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