Ofertas de trabajo en Irlanda (Dublin) de técnico administrativo de gestión/técnica administrativa de gestión

The Policy SME will be working within, and promoting, the following Company Values: Customer Focus, Accountability, Respect, Effective Communication and Empowerment.

Main Duties:

- Be the team Subject Matter Expert (SME) on culture knowledge; market risks and fraud; community trends and patterns; market and regulations.

- Provide quality and policy review for market, ensure to meet SLA targets while always focusing on resolving complex market cases efficiently and utilizing time productively.

- Stays up to date with market trends, news, and events.

- Analyse, gathering data’s & insights on potential market risk and report to Team Leads; escalate complex issues when required.

- Participates in focus groups organized with the Training Team to improve materials, flag market policy inconsistencies and update processes.

- Implement weekly Action Plans based on the data provided.

Coaching Initiatives:

- Design, develop and implement trainings sessions for assigned market.

- Supports Team Lead to design and implement action plans and provides feedback to improve market performance and operational delivery.

- Participate in the different initiatives organized by the Coach Team: Mentor’s Time, WMS, Doubt of the Week, Coach Sync, etc.

- Mentor and support Reps by performing coaching tasks within the team.

- Keep team up to date with new flows and policies by regularly organizing refreshers, “Watch Me Work” sessions and Shadowing’s.

- To digest and communicate asap all Policy & Market Changes going live.

- Game Planning & Queue Management.

Essential Competencies:

- Strong personal resilience with the ability to operate in a pressured and fast paced environment.

- High adaptability and positive approach to challenges.

- Ability to make decisions and to solve problems, effective Time management and Prioritization skills, working as part of a team and consistently achieving KPIs.

Candidate Experience:

- Experience driving projects.

- Familiar with IT systems including SRT, Workplace, etc. Proficiency in Microsoft PowerPoint / Office suite. Cultural understanding of the assigned market.

Candidate Requirements

Essential:

- Minimum Experience Required (Years): 2

- Minimum Qualification: Bachelor degree

Desirable:

Ability Skills: Administration, Computer Literacy.

Competency Skills: Decision Making, Initiative, Problem Solving, Teamwork.

Languages: Arabic speaker (C2) and English speaker (C2).

Benefits:

Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development.

Details:

Employer: CPL Solutions Ltd.

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18.

Salary: €37,995.62 per annum.

Hours: 37.5 hours per week.

Contract type: Permanent.