Online Customer Care Associate (German Speaker). Portugal

Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here!

Our client is recognized as the Best Customer Service Solutions provider in the world and they are looking for motivated candidates to join their international team, including 82 nationalities.

Located in Lisbon, you will find a company which takes care of you. From your career development, language skills, and accommodation to your social integration.

Your responsibilities and impact as a Customer Service Agent will be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;

Answering incoming queries from customers

Identifying issues and provide solutions

Ensuring high level of customer satisfaction

Recording data in the CRM system

Providing ad-hoc support

Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

A native level of German and at least a B2 level of English

Knowledge of the value and impact that a good customer experience can create A high school degree

Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism

Being a real team player and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Portugal for an international career and life experience

Having a valid Portuguese work permit (required)

What’s in it for you?

Type of contract: a long-term fixed term contract, renewable every year

Working hours: full time (40h/week)

Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

Including free accommodation (shared flat, all bills included): 950 - 1050€ gross/month

Excluding accommodation: 1300-1500€ gross/month

For international candidates:

Reimbursement of your initial flight expenses after 9 months

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help in paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

Real career opportunities in different career paths

(*) paid training period if successful (from 1 to 4 weeks)

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Required language: German