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Oferta de trabajo en IRELAND (Irlanda) de Autores y otros escritores

Level 1 Network Support Associate With Swedish - Cork



Clasificación del trabajo: Profesionales científicos e intelectuales : Profesionales en derecho, en ciencias sociales y culturales : Autores, periodistas y lingüistas : Autores y otros escritores.
Professionals : Legal, social and cultural professionals : Authors, journalists and linguists : Authors and related writers.

Descripción de la oferta de trabajo:

Convergys on behalf of NETGEAR are looking for IT Enthusiasts to join their team in Cork.

Position: Level 1 Support Expert Location: Cork, Ireland Reports to: Team Leader Language(s): Swedish & English Training: 3-4 weeks fully paid Working Hours: Monday-Friday, 08:00-16:30 or 08:30-17:00 About Us Convergys provides a dynamic and challenging work environment supporting the entire NETGEAR home product line via multiple communication methods all in a professional and timely manner.

Hands on training is provided using e-learning tools as well as hands on training in a live lab environment at the commencement of employment.

We Provide • A friendly and relaxed open plan working environment. • Clear career progression paths and opportunities. • Competitive salary and benefits.

Duties & Responsibilities • Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer. • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support. • Displaying a high level of customer service during support to achieve high customer satisfaction scores. • Adhere to escalation procedure in case of any escalations • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support. • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure. • Exceed customer satisfaction, phone, productivity and other individual and team targets in NETGEAR’s recognised top support environment.

Skills & Qualifications • Fluent Swedish and English, both Oral and Written. • A good mix of both IT knowledge and customer service skills are essential. • Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration. • Experience of supporting customers in a contact centre environment would be beneficial. • Good understanding of PC hardware/software as well as the Windows operating system. • Excellent communication skills. • Proven time management skills and ability to work under time pressures. • Fantastic team spirit and mentality with a focus on customer satisfaction.

Servicio de empleo de origen: Servicios Públicos de Empleo, Irlanda.

País del trabajo: Irlanda.

Región: IRELAND.

Ver 2471 ofertas de trabajo en "IRELAND" (Irlanda).

Fecha de inicio: 10/02/2018.

Nº de vacantes: 1.

Edad mínima: 1.

Edad máxima: 1.

Nivel educativo requerido: Formación técnica superior.

Carnet de conducir: No.

Alojamiento facilitado: No.

Traslado incluido: No.

Gastos de viaje: No.

Se requieren cualificaciones profesionales: No.

Comidas incluidas: No.

Horas semanales: 40.00000.

Tipo de contrato: Jornada completa.

Duración del contrato: Indefinido.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:

Empresa: Convergys Ireland.





Ver las 22 ofertas de trabajo de Profesionales científicos e intelectuales : Profesionales en derecho, en ciencias sociales y culturales : Autores, periodistas y lingüistas : Autores y otros escritores ofertadas.

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