IT Service Desk Technician. Mid-West. Irlanda

Based in our Ennis offices, Co. Clare  we are currently recruiting for a number of full time IT Service Desk Technicians for our fast-growing customer services division. .

Successful candidate’s duties will include:

Working closely with our dedicated customer support team to deliver support and solutions to our client base.

Diagnosing hardware and software faults.

Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently.

Installing and configuring computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.

Troubleshoot and support the server systems and application software.

Providing back up support for software (Email setup and troubleshooting etc.)

Coordinating with third parties providing services to our customer base.

Comply with all company security policies in accordance with ISO200071.

Provide timely and regular updates to customers on progress.

Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:

Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA.

Minimum of two years work experience working in an IT support role.

Strong working  knowledge of MS products, Office 365 and Azure.

An understanding of SaaS software model.

Proven ability to troubleshoot and problem solve.

Excellent communication and interpersonal skills.

A flexible and positive attitude to work.

MS qualification would be an advantage, but not essential as ongoing training will be provided.

What benefits will you get in return from the Company?

    Competitive salary;

    39 hour working week;

    Educational Assistance Programme;

    Life Assurance ;

    23 Days Annual Leave;

    Opportunity to gain recognised industry certification;

    EAP/ Well Being Support Programme;

    Company events;

    On- site parking;

    Opportunity to work with a fantastic team!