It Service Desk Technician. Mid-West. Irlanda

Based in our Ennis offices, Co. Clare  we are currently recruiting for a number of full time  Level 1 Help Desk Technicians  for our fast-growing customer services division. .

Successful candidate’s duties will include:

    Working closely with our dedicated customer support team to deliver support and solutions to our client base.

    Diagnosing hardware and software faults

    Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently

    Installing and configuring computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.

    Troubleshoot and support the server systems and application software

    Providing back up support for software (Email setup and troubleshooting etc.)

    Coordinating with third parties providing services to our customer base.

    Comply with all company security policies in accordance with ISO200071

    Provide timely and regular updates to customers on progress

    Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:

    Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA

    Minimum of two years work experience working in an IT support role

    Strong working  knowledge of MS products, Office 365 and Azure.

    An understanding of SaaS software model

    Proven ability to troubleshoot and problem solve.

    Excellent communication and interpersonal skills

    A flexible and positive attitude to work

    MS qualification would be an advantage, but not essential as ongoing training will be provided.

What benefits will you get in return from the Company?

    Competitive salary

    39 hour working week

    Educational Assistance Programme

    Life Assurance

    23 Days Annual Leave

    Opportunity to gain recognised industry  certification

    EAP/ Well Being Support Programme

     Company events

    On- site parking

    Opportunity to work with a fantastic team!