Customer Service for Hotel Brand (German Speaker). Portugal

Are you passionate about travel and have always wanted to know what it is like to work in the tourism industry?

We are looking for open-minded people who want to live abroad and embark on an adventure filled with professional growth and personal enrichment!

Your responsibilities and impact as a Customer Service Agent will be:

First point of contact on the phone for hotel guests

Processing of all written enquiries and requests

Advising hotel guests via all communication channels used by the brand

Carrying out daily arrival and departure checks

Checking reservations as well as incoming payments

What’s in it for you?

Type of contract: Employment Term Contract of 12 months, renewable for additional 12 months

Working hours: full time 40h/week (8h/day) on rotating shifts Monday to Sunday from 7am to 7pm

Salary conditions (*) – 2 options

Including free accommodation (shared flat, all bills included): 1,221.55€ gross/month

Excluding accommodation: 1,586.05€ gross/month

For international candidates:

Reimbursement of your initial flight expenses

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help with paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

Real career opportunities in different career paths

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.

A native level of German and a good level of English

Enthusiasm about traveling and the tourism industry

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable and skillful at communicating with people

Having a high degree of commitment and self-motivation

Being highly motivated, proactive, and adaptable to change

Having a valid Portuguese work permit (required)

Required language: German