Customer Care Coordinator. Dublin. Irlanda

About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 35,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

The suitable candidate will

      Answer all telephone calls and deal with enquiries in the appropriate response times

      Provide Best in Class customer service, provide clear solutions to customer queries, and handle queries and complaints in a professional, courteous and helpful manner.

      Assist with general administrative duties including filing, processing invoices and taking meeting minutes.

      Monitor and respond to webchats, answer telephone calls, deal with enquiries and share in the cover of reception duties in the absence of reception staff.

      Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases and charts.

      Organise and store computer-based information and maintain websites and internal databases.

      Liaise with colleagues and external contacts to book travel, accommodation, conference facilities, couriers and lodgement handling.

Requirements:

      At least one years’ experience in a busy office administration role.

      A certificate or degree is beneficial

      Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.

      Excellent communication, interpersonal and relationship-building skills.

      Ability to work effectively as part of a team and independently.

      Good organisational and time-management skills.

      Ability to handle sensitive and confidential information.

      Commitment to working in a customer-focused and solution-oriented manner.

      To participate on forums/working groups/committees as required.

      Carry out any other reasonable duties as may be required from time to time.

      To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.

      Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.