Vacantes en Irlanda de teleoperador/teleoperadora

Description and Requirements

Salary: 27,700 euro p/a

Work from Office: Cork, Ireland

Start date: 09th September

Operational Hours: current shift is 8am - 4.30pm across Monday -Sunday (subject to change)

If you love solving puzzles then you will love this job! Are you someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

One of our most exciting clients, a company who is a giant in the fintech industry, is currently looking for passionate customer service specialists, who will be at the forefront of the business assisting their customers.

Join us as an Italian Customer Service Specialist!

As a Customer Service Specialist in the fintech industry everyday will be a different and exciting day where you will help users investigating, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email/chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well as other committees, to make the working environment joyful and fun.

Responsibilities, tasks and projects

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

A good command of both English and Italian, you’ll need to pass a language test as part of the application process

Friendly and communicative person with strong customer focus

Self-driven and result-orientated

Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

What we would LOVE you to have:

1+ year of customer support experience

An interest in all things tech!

What’s in it for you:

Are you still thinking about it? Stable job, international career opportunities, regular training, great rewards for referring your friends, multilingual exposure, multiple bonuses, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based).

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.