Customer Account Manager- Cork. Irlanda

Our commitment to customer satisfaction and engagement is what makes our service delivery best in class. Due to continued growth, we are seeking skilled and customer-focused individuals to join our Senior Management team.

The successful candidate will have the opportunity to grow and develop their skills working within an established and experienced Senior Management team.

Why join our team?

Equal Opportunities; We are an equal opportunities employer committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and perspectives are welcomed and valued. We believe that diversity enriches our work environment, promotes innovation, and enhances our ability to deliver exceptional results. Our commitment was recently recognised having been awarded Diversity, Equity & Inclusion company of the year.

Recognition; As part of our team, you'll experience a culture that values recognition and strives to create a workplace where your hard work and accomplishments are acknowledged. We believe in fostering an atmosphere of appreciation, where each team member is empowered to excel and contribute to our shared goals. Recognition awards and feedback will become a normal part of your day to day.

Benefits; Embark on a career journey, where we believe in not only setting industry standards but surpassing them when it comes to employee benefits and well-being. As a pioneer in our field, we take pride in offering industry-leading benefits that go beyond the ordinary, ensuring our team members enjoy a fulfilling and rewarding professional experience. These include but are not limited to;

Sponsored membership to industry associations

Opportunity to grow and develop your skills

Employee Assistance Program

Clear progression plans / opportunities

Externally certified training (QQI & Above)

Flexible working schedules

Weekly salary payment

Employee recognition scheme

Refer a friend scheme

Bike to work scheme

Savings scheme

Schedule: Monday - Friday (Weekend Availability)

Role Type: Permanent Onsite - Non Hybrid or Remote

Responsibilities;

Operations Coordination

Client management

Team Management

KPI & SLA Management

Managing & Maintaining our Operational platforms

Develop, implement and maintain site-specific security procedures

Travel Regionally as required

Prepare and maintain security records and complete routine statistical reports.

Managing workload effectively

Communicating with employees & clients

Maintaining, updating and retrieving data held on the company's platforms

Preparing Operational & Clients Reports

Supporting various company departments

Requirements;

Proven experience in Management / Supervisory roles

Excellent written and verbal communication skills.

Ability to work under pressure and meet tight deadlines.

Full clean driving licence (Manual Vehicle)

Proficient in Google & Microsoft platform suite’s and other relevant software

Flexibility in relation to working schedule