Hotel Valet - Guest Service, SANTAPARK OY, Rovaniemi

SantaPark Arctic World is a family-owned company with a big heart and a passion for excellence. Nestled in the heart of the Arctic, we offer a blend of luxury, local traditions, magic, and natures wonders all year round.

Arctic TreeHouse Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.

We are looking for new talents for Winter 2024-2025 from Finland and around the world

Are you our new

Hotel Valet?

Main season 11/2024-3/2025)

Job description

Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:

High-end customer service

- Welcoming Guests, opening the car doors, assisting with luggage

- Serving welcome drinks and helping with the check-in process

- Driving guests to and from the rooms

- Delivering breakfast and room service

- Rooming guests, explaining how to use the Sauna, Fireplace, etc.

- Helping guest with their requests

Also, tasks include

- Upselling activities and giftshop retail products

- Managing the luggage room

- Preparing outside private dining areas

- Delivering wood to the fireplaces

- Maintaining the cleanliness of the valet cars

- Maintaining the outdoor sports equipment

- Shoveling snow from entrances, helping Housekeeping Team if needed

- Running errands

General requirements

- Capable of completing work tasks independently as well as working in a team

- Problem-solving skills & you are self-driven

- Outgoing personality with good communication skills

- Motivation to learn

- Valid driver license

- Fluent English language

- Ability to legally work in Finland (Finnish working visa or EU Residence)

Considered as an advantage

- Additional languages

- Ability to read different situations and adapt to them

- Previous experience in the Hotel industry

- Being charismatic and you have small talk skills

What to expect:

- Job-specific work training prior to the start of the season

- A fun international work environment

- A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland

- Hourly salary (+supplements, holiday compensation)

- Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)

- Flexible working hours from Monday to Sunday with alternating days off

- Average work hours 90 h/3 week

- Day and evening shifts

- Company benefits (check the career page)

- Supported accommodation

Please send your application below and attach your CV with a picture; we look forward to it!