Travel Technology Business Analyst. España

System Design Specialist

Full time remote, Barcelona, Spain; Utrecht, Netherlands; Madrid, Spain; Hull, United Kingdom; Liverpool, United Kingdom; London, United Kingdom, Netherlands, Poland, Luxembourg

In this role you will gather, analyze and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors.

As an Application Design Specialist, APDD, you will

Analyze Solutions by

Meeting with operations and key contacts

Determining if the request conflicts with existing standards

Performing GDS hit/scan evaluation for the desired solution

Creating detailed requirements for development or configuration

Providing development team with requirements in JIRAs format

Assisting with elements required for design and programming (i.e.: PNRs, profiles)

Meeting with designers and developers to ensure design understanding

Schedule and manage deliverables to fulfill project scope by

Evaluating requirements for given requests and assisting with timeline and priority

Articulating opportunities and risks

Facilitating involvement of other BCD Travel departments to achieve goals

Focus on Documentation, including

Assisting in maintaining confluence or process flows where needed

Assisting in documenting solutions in release notes

Proactive review and update of product roadmap, project plan, and business case

Participating in logs for project work

Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented. This includes

Establishing a proactive approach to addressing and solving customer challenges at the point of sale, including offering alternate solutions

Expanding your understanding and support of robotic applications in addition to the point-of-sale applications

Maintain an advanced understanding of Configuration Manager by participating in the configuration of account, market, and general application updates where needed for the developed or configured solutions for point of sale and robotic applications

About you

Strong problem-solving and process reengineering skills

Ability to handle medium and high-risk projects/accounts

Extensive travel reservations & process experience

Good command of English

Experience working in any of the GDSs

Programming experience using GDS or non-industry languages (VB, JAVA, .net)

Required language: English