Technical Support Engineer. BERKSHIRE. Reino Unido
Vacantes en BERKSHIRE (Reino Unido) de Desarrolladores de software
Clasificación del trabajo:Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Desarrolladores de software. Professionals : Information and communications technology professionals : Software and applications developers and analysts : Software developers.
Descripción de la oferta de trabajo:
At Bottomline Technologies; leading global provider of collaborative payment, invoice and document automation solutions; we are currently seeking an experienced Technical Support Consultant to join our payments team. Reporting to the Payments Products Technical Support Manager the Technical Support Consultant will primarily be responsible for the support and resolution of issues related to our Direct Debit Management solutions. Responsibilities · Provide remote support of solutions and remote installation of changes to solutions. · Provide appropriate technical training and assistance to other business areas when needed. · Attend customer sites when required, ensuring professionalism, and a helpful and friendly attitude is shown at all times. · Deliver appropriate and user friendly training adapted to the customer’s knowledge level, remotely or on customer sites when needed. · Ensure customer queries are passed to other departments with sufficient background information for them to manage the call through to successful resolution. · Maintain full customer records in Salesforce. · Ensure process documentation is produced and kept up to date. · Manage direct second line telephone calls into the contact centre, providing helpful, friendly and solution orientated technical support to Bottomline's customers. · Actively work towards achieving telephone and case targets and service level agreements, recognising that achieving service targets enhances the customer’s experience · Provide clear analysis and reporting against Customer Service Level Agreements. · Contribute to Bottomline’s C1 programme. Requirements · Experience of Windows server and client operating systems · Server and software diagnostic skills · A knowledge of Direct Debits or other similar banking processes (payments or collections) would be preferable · Logical methodology to problem solving · Ability to work well under pressure · Adapts positively to new situations · Able to multi task · Potential to take on new and different challenges · Actively develops own skills · Outstanding verbal and written communication skills · Highly customer focused Knowledge/Experience with supporting the following: · SQLServer 2005, SQLServer 2008, Oracle, MySQL, ZetaFax, RightFax, Peoplesoft/JDE, SAP, Java script, HTML, AS400, UNIX/Linux
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.