Technical Services Co-ordinator. Irlanda

Excellent opportunity available in North West Cork.

This role is instrumental in making sure that technical queries that customers and Service

Engineers have with regards to Heating solutions.

You will have the opportunity to work with our network of Service and Warranty engineers and learning the technicalities of existing products.

This is a site based role and the successful candidate will require transport to get to the facility.

Responsibilities:

Answering phone calls relating to technical queries on products & customer support on

warranty.

Issuing Customer Queries (CQs) in order of importance using his/her knowledge of the

problem reported, the level of repair required, and the level of 3rd party input needed.

Delegation of warranty calls and liaising with Warranty Engineers on CQ affiliated work

Ensuring that the shipment of parts related to warranty issues is carried out in a timely

manner.

Providing sales support on service issues.

Daily closure of CQ log and for tracking CQs to completion.

Maintaining good and thorough notes that can be used in future enquiries.

Preparing weekly report of service calls.

Maintaining documentation trail of returned parts.

Updating and maintaining job database as required.

Completing other tasks as assigned

Skills required:

Good administrative skills.

Excellent communication skills (must have a good command of English).

Ability to build and maintain relationships with a range of stakeholders including

engineers, customers, internal departments etc.

Excellent PC skills, including working knowledge of Microsoft

Apply today  for more details and full Job description is available on request