TECHNICAL SALES SPECIALIST – FRENCH - REMOTE. Portugal

TECHNICAL SALES SPECIALIST – FRENCH

Location: Portugal

REMOTE

Fixed Term Contract for 6 months

Salary: €1024 base salary + €225 bonus

Meal Allowance: €7/working day

Schedule: Monday till Saturday (including bank holidays):

08:00 AM to 07:00 PM (Rotational shifts)

2 days off: Sunday + 1 day rotational

Job Responsibilities:

·       Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

·       Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

·       Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

·       Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

·       Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

·       Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements:

·       Fluent, verbal and written in French & English;

·       Excellent communication skills;

·       Customer orientation and ability to adapt/respond to different types of characters.

·       EU Passport or Work Permit

Required language: French