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Technical Assisstance Support Vauxhall, Uk (automobilmechaniker/in)

Clasificación del trabajo: Oficiales, operarios y artesanos de artes mecánicas y de otros oficios : Oficiales y operarios de la metalurgia, la construcción mecánica y afines : Mecánicos y reparadores de máquinas : Mecánicos y reparadores de vehículos de motor.

Craft and related trades workers : Metal, machinery and related trades workers : Machinery mechanics and repairers : Motor vehicle mechanics and repairers

Descripción de la oferta de trabajo:

Stellenangebotsbeschreibung:

Location: Luton, United Kingdom.

Responsible for providing Technical Assistance support to the Opel /Vauxhall Dealer network. Investigate the Dealer’s request for support, carry out research as required using Opel /Vauxhall  databases, own experience and escalate as required in order to provide the Dealer with the information to resolve the request.

Responsibilities include:

•    Handles contacts via telephone and electronic communications

•    Fully investigates the technical request using Opel /Vauxhall systems, protocol and procedures

•    Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany

•    Follows up all requests to resolution in agreed service levels

•    Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times

•    Accurately logs all dealer contacts and follows up on cases using Opel /Vauxhall database systems

•    Where necessary liaises with business partners internally and externally to develop case resolutions and action plans

•    Reads and researches relevant materials and resources to stay current with product and technical information

•    Attends team and other meetings for review of issues, assignments, regular discussion

•    Performs other related duties, as assigned

Minimum Skills

•    Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering

•    Minimum 3 – 7 years automotive technical work experience, gained either in a dealership, preferably Opel /Vauxhall , or with an OEM or OEM supplier business

•    Good overall knowledge of current automotive technology and the Opel /Vauxhall  Europe product range

•    Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.

•    Ability to resolve technical queries to a high level remotely by telephone / email

•    Opel / Vauxhall product experience preferable

•    Ideally Manufacturer / Importer experience within a technical department

•    Good computer literacy - competent in the main Microsoft Office packages

•    Able to write clearly and succinctly in a variety of communication settings and styles

•    Time Management Skills, able to use time effectively and efficiently

•    Customer Focus, dedicated to meeting the expectations and requirements of internal & external customers

•    Full valid vehicle driving licence

País del trabajo: Reino Unido.

Número de puestos: 4.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Concentrix (http://www.concentrix.com).

Instrucciones para solicitar:

Gewünschte Bewerbungsarten: per E-Mail, über die JOBBÖRSE Geforderte Anlagen: Geforderte Anlagen: Lebenslauf Stellenangebot-Details in der Jobbörse der BA aufrufen: 10000-1169382935-S

Forma de contacto:

  • Dirección: Concentrix, Chalton House, LU4 9TT Luton, Großbritannien
  • Teléfono: +44 7970 638700
  • Correo electrónico: georgian.popescuconcentrix.com

Identificador de la vacante:10000-1169382935-S.

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