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Contratación de agente de centro de atención al cliente en Bulgaria

Technical Advisor (l1) With German And English- Relocation To Bulgaria

Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.

Traducción de la profesión: Помощен административен персонал › Административен персонал по обслужване на клиенти › Персонал, информиращ клиенти › Оператори в контактни центрове.

Descripción de la oferta de trabajo:

Technical Advisor (L1) with German and English- Relocation to Bulgaria

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.

Support the how to and technical questions from Customer for entire range of client products serviced in the queue.

Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.

Functional understanding of different operating systems and platforms.

Required profile:

Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

Fluency in spoken and written: German and English

Strong communication, interpersonal and client relationship management skills

Accuracy, research skills and attention to detail

Good active listening

Ability to anticipate and solve problems;

Teamwork skills

University graduate

PC skills

Customer service skills

What can you expect from us:

Fulltime role with standard working hours Monday – Friday from 10:00-19:00

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Required language: German

País del trabajo: Bulgaria.

Número de puestos: 1.

Empleador: Jobs Europe AB.

Instrucciones para solicitar:

Oferta de trabajo obtenida del portal Eures, con fecha 25 de Mayo de 2024, y con identificador de la vacante:28829928.

Ver las 1,000 ofertas de trabajo de Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente ofertadas.

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