Demanda en Luxemburgo de asesor fiscal/asesora fiscal

Your area of work:

As a Tax Support Officer, you will act as the point of contact for our customers on all queries relating to taxservices. Joining a dynamic, international team of dedicated and experienced people, you will be responsible forproviding prompt and accurate tax guidance on all our tax services, regimes and practices to assist Clearstreamcustomers on all withholding tax matters related to income payments. Following international market practices andworking in collaboration with withholding agents, various tax authorities and operational teams, your role will alsobe to ensure that customers receive the proper answer in due time. You will provide ongoing support andinformation to our clients via email and telephone.

Your responsibilities:

Ensure operations excellence and be customer focused

Provide support to Clearstream clients on the day to day use of Clearstream Banking's tax products and taxservices

Investigate, monitor and resolve any queries/issues raised by the client

Record all client queries via our bespoke CRM tool

Build internal and external relationships with other departments i.e. operations, customer services, relationshipmanagement throughout the company and with Clearstream customers.

Provide quality customer care, being thoroughly committed to every question and issue our clients may facewith their tax certification process and/or reclaims

Comply with the effective KYC, control and internal procedures

Escalate and report issues to Management

Your profile:

University degree, Bac+3 or 5 with orientation in finance, economics or law

Minimum of 2 years experience in Back- Front Office

Fluent in English, Italian and German, any other language is an asset

Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation andprioritisation skills

Support a team attitude rather than individualism

Good communication and analytical skills

Team player, highly motivated and flexible

Proficiency in Microsoft Office (primarily Excel, PowerPoint, Word) - Advanced Excel, Visual Basic would also bean asset

Location: Luxembourg