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Swedish-Speaking Customer Support Agent. Byen København

Vacante en Dinamarca (Byen København) de Cajeros y expendedores de billetes

Clasificación del trabajo: Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Cajeros y expendedores de billetes : Cajeros y expendedores de billetes.

Service- og salgsarbejde : Salgsarbejde : Kasseassistentarbejde og beslægtet kundebetjening : Kasseassistentarbejde og beslægtet kundebetjening

Descripción de la oferta de trabajo:

Swedish-Speaking Customer Support Agent - Abbott Diabetes Care


In Sitel Denmark we offer customer center solutions to our clients. We are part of a global company with 90.000 employees in 28 countries. In Denmark we are 150 employees, located in Copenhagen and Sønderborg. Sitel is known for delivering exceptional customer support and consistently winning awards in Customer Service.

We believe that delivering high quality customer service is essential for our clients’ success. Sitel Denmark is known for the cosy atmosphere and the spirit of development and growth.


The Job

For one of our trusted clients Abbott Diabetes Care we are now looking for a Swedish-speaking customer support agent to our team in Copenhagen. You will join our team of 7 Swedish-speakers who support Abbott’s customers via phone, mail and chat. You will go through extensive training in Abbott’s products before starting on the phone, so you will be confident with the material before you start talking to the customers. This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. Your customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.


You will:

  • Provide high quality, premium customer service via chat, telephone and email in Swedish
  • Assist in continuous improvement projects to help keep processes efficient and customers happy
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries
  • Record accurately the outcome of your contact into the database
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements, Policies, and Procedures
  • To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.


About You

You are committed to deliver first class service to the customers and you enjoy working in teams. It is a plus if you have previously worked in a people-oriented environment. 

•    You are fluent in Swedish and English, both written and verbal.

•    Posess excellent listening, inter-personal, and probing skills 

•    Strong communication skills: articulate, professional, clear and friendly 

•    Clear judgment and decision-making skills – ability to balance customer needs with good business sense.

The ideal candidate is a flexible person who can both speed up during busy periods and slow down in quiet times.


Practical Info

We are located in Sluseholmen 2, 2450 København SV. The salary is paid out monthly and is 18.290 kr plus pension (8%). Working time is 37 standard hours in between 08:00 and 18:00. Apply for this job if you would like to invest in your development by joining a global company!

If you have any questions, contact the recruiter Malou Winsløw via

Visit our Instagram to get a feeling of who we are:

Swedish-Speaking Customer Support Agent - Abbott Diabetes Care

País del trabajo: Dinamarca.

Región: Byen København.

Ver 572 ofertas de trabajo en "Byen København" (Dinamarca).

Número de puestos: 2.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.


Instrucciones para solicitar:

Send ansøgning på en af de angivne kommunikationskanaler

Forma de contacto:

  • Ciudad: København SV; Código postal: 2450; Calle: Sluseholmen, Número: 2, 3. sal
  • Sitio web:

Identificador de la vacante:5184619.

Ver las 356 ofertas de trabajo de Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Cajeros y expendedores de billetes : Cajeros y expendedores de billetes ofertadas.

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