Europeos.es : Inicio > Oferta de empleo en Letonia > agente de centro de atención al cliente > Customer Support Agent, 5 Paikkaa, David Kennedy Recruitment, Latvia, Riga
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Customer Support Agent, 5 paikkaa, David Kennedy Recruitment, Latvia, Riga
Ofertas de empleo en Letonia de agente de centro de atención al cliente
Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.
Traducción de la profesión: Kalpotāji › Klientu apkalpotāji › Klientu informētāji › Apkalpošanas un informācijas centru darbinieki.
Descripción de la oferta de trabajo:
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.
Position: Customer Support Agent
Work model: On-site
Location: Riga, Latvia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours, be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
REQUIREMENTS:
- Proficient Finnish (C1) and fluent in English (B1+) language, both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
- No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process
OFFER:
- Paid startup training and professional development sessions
- Shifts within the line operating hours 9 - 18 from Monday to Friday
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
Language skills and level: Finnish (C1) and English (B1+)
There is a possibility for accommodation, TBD
Travel costs will be compensated, TBD
This employment complies with the legislation of Latvia.
40 hours/week
País del trabajo: Letonia.
Número de puestos: 5.
Empleador: David Kennedy Recruitment.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 16 de Marzo de 2024, y con identificador de la vacante:3bd96469-a642-484e-823b-5e4a3b17e19f.
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