Trabajo en Dublin (Irlanda) de ingeniero de procesos/ingeniera de procesos

Are you a proactive leader who thrives on driving operational excellence and delivering measurable results? Shuppa is seeking a Site Reliability Lead to support our mission of fast, reliable grocery and essential delivery by leading day-to-day inbound and outbound operations with precision and dedication.

This role is designed for an individual who excels at managing people, processes, and performance to ensure our hubs operate at peak efficiency. If you’re highly motivated, committed to driving results, and ready to take ownership of key operational metrics, this is the role for you.

The Role

As a Site Reliability Lead, you’ll work closely with the Strategic Operations Manager to oversee critical operational processes, focusing on inbound and outbound performance, team training and development, site upkeep, and customer satisfaction. You’ll be the linchpin for ensuring operational goals are consistently met and improved upon.

Key Responsibilities

Inbound Operations

Putaway Accuracy: Achieve and maintain 100% accuracy in putaway operations. Lead and train teams to handle incoming stock with precision, conducting regular spot checks on stock locations.

Consumables Stock Levels: Ensure 0% out-of-stock items for consumables through proactive spot checks, stock audits, and effective inventory management.

Clean & Tidy Site: Oversee site maintenance, including the development and monitoring of checklists, to ensure standards exceed a target cleanliness rating (e.g., > 81). Leverage stock counts, regular inspections, and training to maintain an organised, safe, and efficient workspace.

Outbound Operations

Store Uptime: Ensure 100% store uptime through efficient labour scheduling, proactive monitoring, and contingency planning for absence management.

Training & Development: Oversee rider training and upskilling processes, achieving a high pass/fail rate for new potential stock operations candidates, and supporting team development initiatives.

Manager Support: Foster a supportive work environment by maintaining regular communication, education initiatives, and team development activities to ensure team engagement and motivation.

Key Metrics and Performance Indicators

Measured By:

Spot checks on stock locations and consumables levels.

Site inspection scores for cleanliness and organisation.

Hours of store uptime versus target.

Pass/fail rates on process adherence and upskilling following training.

Team pulse survey responses.