Sharepoint Administrator. Dublin. Irlanda

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.  

The Role: SharePoint Administrator - Modern Workplace

We are looking for an individual with support and/or consulting experience in the Microsoft space to join our SharePoint division. This individual must be technically minded and have an interest in, and at least working knowledge of SharePoint Online, Teams, OneDrive for Business, Power Platform, Viva Engage, Microsoft Entra ID, and Copilot.

Responsibilities:

This role will involve monitoring the support que, update the support contract list and support current customers who use our Office 365 solutions by working with Customer Service and the Modern Workplace team to resolve tickets as they come in.

In service, training will be given around (previous experience preferential):

Proper setup and use of SharePoint environments.

How to run reports on SharePoint tenant utilising third party tools and Microsoft built in functionality.

How to troubleshoot and fix common SharePoint related issues.

Correct permissions allocation in different types of scenarios.

Proper use of OneDrive for Business to be shared with customers.

Migrating clients to SharePoint, OneDrive for Business and Teams from different content sources.

Tenant level settings analysis and changes for SharePoint, Teams, OneDrive for Business, Viva Engage, Viva Topics, Copilot and more.

Build intranets, extranets, employee engagement and document management solutions, including wireframing, design, building, and branding.

Design engaging communications portals that are user friendly and informative.

Develop simple and effective applications using the Power Platform (PowerApps, Power Automate, Power BI).

Ensure our clients are trained to the highest of standards to reduce support overhead.

Ongoing feedback around clients and tickets is essential.

Requirements:

Well presented with an attention for detail.

An understanding of proper reporting and escalation paths.

Strong analytic, problem solving, communication and collaboration skills.

Comfortable working with professional customers in a support and consulting setup.

Ability to manage multiple support tickets/projects/tasks.• Ability to identify, manage and escalate issues when necessary.

Some experience in SharePoint Online, OneDrive, Power Platform (Power Apps, Power Automate, Power BI) and Teams.

Understanding HTML5, CSS, JSON, jQuery, JavaScript, .NET is preferable.

General web design concepts and using graphics tools such as Photoshop is desirable.