Senior Passenger Control Officer (m/f). Luxemburgo

Main duties:

    Anticipate and coordinate passenger control solutions

    Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation

    In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO

    Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides

    Be responsible for the negotiation of Ground Handler the same day of flight disruption

    Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC's responsibility period

    Report delays and incidents to improve follow-up of complaints

    Participation in the ERAP TEC Team based on the procedure

Required profile:

Minimum required criteria:

    Be holder of a « BAC » or equivalent and proven experience in the area of activity

    Have a proven experience in the field of flight operations or ground operations

    Attend and pass successfully mandatory recurrent training according to the area of activity

    Be able to demonstrate good knowledge in passenger care

    Be prepared to work in a team and irregular shifts

    Have strong organizational skills and a clear sense of priorities

    Have excellent analytical and listening skills

    Show the ability to communicate at all levels, both inside and outside the company

    Be rigorous, precise and stress-resistant

    Accept Duty Travel

    Be familiar with standard office applications

    Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).

Desired or to be acquired criteria:

    Demonstrate user skills in Tools used in the Operation & Passenger Care Center

    Be familiar with all aviation regulations and standards

    Show Leadership skills

The ideal candidate:

    Knowledge of Luxemburgish or any other language is considered as asset