Senior Account Officer - International Market (m/f)

Your role – Are you ready for a challenge?

Your responsibilities will be as follows:

    Provide daily support to Partners, Clients and Sales colleagues;

    Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards;

    Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;

    Proactively follow up and monitor all transactions and queries received from both internal and external parties;

    Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk;

    Respect the planning established by your line manager in relation to business activities;

    Follow instructions and process information accurately and in a timely manner;

    Prioritise multiple tasks while remaining calm and positive under pressure;

    Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.

The Senior Account Officer is accountable for the following:

    Act as the person of contact for any partner and client queries received by email, fax, post or by telephone

    Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or sales colleagues consistently ensuring a high level of service

    Perform accurate and timely processing of onboarding and policy transactions, servicing and query resolution during the life cycle of a policy, including document management

    Assist in processing the due diligence review of transactions in line with corporate standards

    Develop and maintain a strong collaborative working relationship with our sales consultants and all partners

    Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.

Your profile – Have you got what it takes to become our Senior Account Officer - International Market?

    University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector

    5-10 + years' experience in Finance and/or Insurance

    Strong team player with excellent organisational and analytical skills

    Strong people management skills with excellent listening and communication skills

    Be able to clearly and comprehensively outline complex issues both verbally and in writing

    Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties

    Strong prioritisation skills, flexible, reliable and responsible in challenging situations

    Decisive and capable of working independently

    Strong client service focus, solutions oriented and capable of ensuring a high service level to clients

    Ability to work in a regulated environment and to respect the external and internal guidelines

    Ability to maintain performance and positive relationships in stressful/challenging situations

    Agility and pragmatism in a complex and changing environment

    Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments

    Good command of MS office products

    Fluent in English

    Other European languages are an asset