Sea Freight Forwarder. Dublin. Irlanda

1. Purpose of the Role

 The role is working on your own initiative and also being a key player in the sea freight team to offer solutions in a timely and efficient manner to the end customer to ensure all aspects of operation are completed with accuracy and quality.

 To be a positive face on Kuehne+Nagel and to develop excellent relationships with customers.

 The role will ensure that he department operates to “Best in Class” quality standards and in an environment of conscious improvement.

 Follow all Kuehne+Nagel’ s sea freight procedures.

 The role is to comply with company health & safety and GDP Pharma Guidelines.

2. Key Results/Accountabilities expected from the Role

 Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties..

 Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.

 Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.

 Continued development of core exports products, dairy/reefers/SRM.

 Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.

 Foster and develop good relations with both existing and potential customers to ensure retention and growth.

 Develop in depth knowledge of all aspects of the role to ensure full ownership.

 Deal with all customer phone sales and/or customer queries.

 Establish a good working relationship with the sea freight department and its customers.

 Ensure that all tariffs are kept up to date on the system.

 Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.

 Proactive participation and adherence to the company QSHE system.

 Delivering excellence in quality and customer service every time.

 Managing your performance via Key Performance Indicators as discussed with your manager.

 Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.

 Promote KN positively with customers through high quality of work, excellent communication, ro-active approach and positive attitude.

 Supporting other operations by having flexibility around working in different locations.

 Report all non conformities to your Manager.

 Respond to all queries in a timely manner with accurate and complete information

Experience & Expertise

 Freight forwarding industry certification. Preferable to have excellent multi modal Freight & Logistics understanding

 Experience in a similar position in the past and distribution expertise.

 Experienced in updating the tariffs.

 Used to work Maintaining and/or implementing good working practices & procedures