Scandinavian speaking customer service agents to Barcelona!

Meet a Student är en jobbplattform för juniora talanger.

För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:

Do you speak Danish or Swedish and are looking for a job in sunny Barcelona?

We might have your answer right here!

DUTIES AND RESPONSIBILITIES

    Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently

    Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA

    Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications

    Escalate any potential service issues to the senior team members, as needed.

    Adhere to all project processes and procedures

    Ensure compliance with the contractual SLA

    Provide coverage for other Agents in their absence, whether within the same team or across different teams

    Collaborate with the team on specific projects, when requested

    Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records

    Participate in regular team meetings

    Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS:

    Native / fluent in Danish or Swedish both verbal and written. Proficiency in English (minimum B2 level)

    A minimum of 1 year of customer service experience is required

    experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred

    Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary

    Strong aptitude for working in a customer service environment

    Excellent customer care skills, with the ability to listen to and understand customer needs

    Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER:

    Excellent remuneration package based on experience, skills and performance

    Higher salary from the 7th month

    Working schedule: Monday to Friday, 08:00 - 17:00

    Be part of a dynamic and creative team with positive and friendly atmosphere

    23 working days of paid annual leave

    Guidance and tools to reach your full potential.