Rooms Division Manager - 4* Hotel - Cork - Ref 731

To apply for this role please apply here or email your CV to infofuturefocus.ie or phone Clodagh

at 00353-21-4311872 to discuss

The successful candidate will be required to work 5/7 days per week.

Responsibilities:

- Oversee and manage the daily operations of the Front Office and Reservations departments, ensuring smooth and efficient functioning.

- Develop and implement strategies to optimize room revenue and occupancy rates through effective pricing and inventory management techniques.

- Foster a culture of exceptional guest service by providing leadership, guidance, and training to front-line staff, ensuring adherence to established standards and procedures.

- Collaborate with other department heads to ensure seamless coordination and communication, particularly with Housekeeping, Maintenance, and Food & Beverage departments.

- Monitor and analyse key performance indicators (KPIs), including but not limited to, occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores, taking proactive measures to address any areas of concern.

- Lead recruitment, training, and performance evaluation efforts for Front Office and Reservations team members, fostering a positive and cohesive work environment.

- Implement and maintain effective systems and procedures for front desk operations, including check-in/check-out processes, guest registration, room assignments, and billing procedures.

- Oversee the reservation process, ensuring accuracy, efficiency, and compliance with company policies and industry standards.

- Actively engage with guests to address any concerns or special requests, striving to exceed their expectations and cultivate loyalty.

- Stay informed about industry trends, market conditions, and competitor activities, making recommendations for adjustments to strategies and tactics as needed.

- Prepare and present regular reports to senior management, providing insights into departmental performance, challenges, and opportunities for improvement.

Qualifications:

- Minimum of 2 years of progressive experience in hotel operations, with a focus on Front Office and Reservations management.

- Strong leadership skills with a proven ability to motivate, inspire, and mentor a diverse team.

- Exceptional communication and interpersonal abilities, with a customer-centric mindset.

- Proficiency in pr

•    On instructions from our clients, candidates without relevant experience are requested not to apply

•    Applicants must be legally entitled to work within Ireland and the EU

Under General Data Protection Regulation (GDPR) All information given to Future Focus Ltd is under the strictest understanding that the content is confidential. It will only be forwarded to our clients, with the express permission of the applicant. If, however the applicant wishes for any reason that Future Focus Ltd., no longer keep their details on file, once requested they will be deleted from our system immediately.