Rent Operations Coordinator. Mid-East. Irlanda

About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 33,000 residents

Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

Our People and Culture:

Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:

      24 days annual leave

      Attractive salaries commensurate with experience

  Pension scheme, bike-to-work scheme and a wellness allowance

      Career development opportunities and a study aids scheme

      Access to an Employee Assistance Program

      Flexible working and an excellent work-life balance package

Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

Job summary:

Tuath Housing is seeking a dedicated Rents Operations Coordinator to join our Finance team. The Rents Operations Coordinator will play a critical role in ensuring accurate and efficient management of rent-related financial transactions, bank reconciliation, tenant refunds, and various accounting duties. The successful candidate will be detail-oriented, highly organised, and capable of working in a dynamic environment.

KEY RESPONSIBILITIES:

      Upload daily bank transactions into the accounting system.

      Reconcile bank statements and ensure accuracy.

       Perform unclaimed rent reconciliation and reallocation.

       Process tenant refunds for Tuath and Torc properties.

       Identify and resolve pre-paid tenant accounts.

       Ensure proper processing and recording of pre-paid rent.

      Maintain payment methods and gateways, including Payzone and the website.

      Ensure payment methods are up to date and functional.

      Issue quarterly rent statements to tenants.

      Address tenant queries and concerns promptly.

      Follow up on all remittances and queries from local councils.

      Provide necessary documentation and support to resolve issues.

      Charge and process recharges as required.

      Maintain accurate records of recharge transactions.

      Generate end-of-month reports for Finance, including reconciliations and KPIs.