Oferta de empleo de agente de centro de atención al cliente en Portugal

We are seeking a passionate Payment Specialist already living or willing to relocate to Lisbon. In this role, you will ensure accurate and timely processing of

payments and refunds and work together with different payment partners of one of the world's best-known technology manufacturers. If you have a keen eye for detail, strong analytical skills, and a passion for finance, this is your opportunity to make a significant impact in a fast-paced, innovative environment.

Your responsibilities and impact working as a Payment Specialist will be:

Primary focus is on reconciliations, supporting daily operations, customer inquiries, transaction processing, and maintaining customer files

Investigate and resolve credit/debit cardholder transactions

Assist in the administration of all card payment systems and processing functions

Performs various clerical duties related to payment transactions

Prepares customer statements as needed

Resolves issues requiring in-depth investigation and/or research

Continually seeks opportunities to increase speed, efficiency and accuracy.

Skills, qualifications and interests you need to succeed in this role:

A native level of German and a proficient level of English (B2)

Being able to deliver deep analysis on customer data

Working independently and under minimal supervision

Paying great attention to detail and working accurately

Having analytical and problem-solving skills

Being an attentive listener, comfortable and skillful at communicating with people

Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

What’s in it for you?

Type of Contract: 12 months of renewable contract

Working Hours: Full-time job (40h/week), Monday-Sunday (Rotative shifts 7 am – 12 pm)

Salary conditions (*) – 2 options:

Including free accommodation (shared flat, all bills included): 950-1100€ gross/month

Excluding accommodation: 1300-1400€ gross/month

(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:Reimbursement of your initial flight expenses after 9 months

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help in paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

Real career opportunities in different career paths

What should you expect from living in Lisbon?

A colourful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Required language: German