Ofertas de trabajo de Desarrolladores de software en Suiza (Genève)
Regional Service Manager
Clasificación del trabajo:Profesionales científicos e intelectuales : Profesionales de tecnología de la información y las comunicaciones : Desarrolladores y analistas de software y multimedios : Desarrolladores de software. Akademische Berufe : Akademische und vergleichbare Fachkräfte in der Informations- und Kommunikationstechnologie : Entwickler und Analytiker von Software und Anwendungen : Softwareentwickler.
Descripción de la oferta de trabajo:
Key deliverables: Operational excellence Management of the regional service support, which may include, hands on role where expected to provide deskside IT support services to the business community ensuring that all requirements are met within agreed service targets (SLA & KPI) Ensure that technical system support services are delivered consistently to all the sites in the region. Actively participate in the Critical Incident management and work with the central teams for service restoration/implementation of workaround Establish and manage relationships with business and user base that enables communication and effective delivery of IT services Keep track of the FSO resource availability and provide inputs to billing on their responsible regions Ensure all the team members are adhering to the agreed SLA and KPI’s. Flag risk and issues to HCL and Customer management as and when required. Actively support and participate (as per agreed scope) in the upcoming projects in their responsible region or any Global Projects. Manage the onsite staff and make sure the staff are comfortable in delivering services. Work in coordination with other Operations Managers and off shore teams. Provide inputs to Problem management on recurring issues in that region Demand/Project Management Interact with the Customer RSM and understand the demand pipeline. Understand the demand and convert the same into standard requests or project. Create the first level draft SOW for projects. Interact with Commercial team and provide inputs and aide in making the business case for the project. Should be able to communicate with the off shore team and mobilize resources at off shore to deliver these projects. Reporting and planning Produce reports on team performance against KPI's and identify potential opportunities where services can be improved. Produce weekly, monthly and quarterly reports on SLA’s and do a gap analysis in case of an SLA dip. Identify areas Service Improvement, and report them back to HCL and customer management. Third party vendor management Establish relationships with third party suppliers who deliver maintenance and or support services in relation to the customer environment, ensuring performance standards are maintained, this will also include checking vendor invoices (FSO Partners) and make sure they are correct. This scope is restricted to operational aspect of 3rd party Vendor.
Servicio de empleo de origen:SECO, Servicios Públicos de Empleo, Suiza.