Trabajo en Reino Unido (SCOTLAND) de Empleados de centros de llamadas
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Package description THIS ROLE WILL BE COVERING RECEPTION MAINLY,THE DIAGEO STAFF SHOP SELLING AND PROMOTING ALL OF THE DIAGEO PRODUCTS, SO A PERSONAL LICENSE WILL BE NEEDED TO WORK IN THIS AREA, THIS WILL BE PAID FOR BY DIAGEO, COVERING HOLIDAYS FOR THE MAIL ROOM, NEEDS TO BE PRESENTABLE A ALL ROUNDER KEEN & EAGER TO LEARN, WILL BE PART OF THE FACILITIES TEAM WORKING WITH THE OTHER FACILITIES TEAM MEMBERS. THERE WILL BE NO SPECIFIC JOB ROLE AS WILL BE WORKING ALL AROUND THE SITE, 37 SET HOURS OVER A SHIFT PATTERN Main responsibilities * Communicate well and demonstrate an efficient and friendly service to customers and clients at all times. Ensure that communications are paramount between staff,customers and client. * Ensure reception desks are manned at all times and operated at agreed times * Ensure you have a full working knowledge of the building, personnel within it and the local geographical area * Answer telephone within specified number of rings, politely & professionally at all times and connect callers quickly to the correct party * Deal efficiently with requests for outgoing calls or internal requests for information. * Manage & update each morning, the screen based consoles with changes in personnel & other relevant information. * Take daily back up of telephone/postal box database (a.m.) * Maintain ‘Brought Forward File’ for expected visitors/events etc * Give out tannoy messages as required * Distribute management and recording of Ferry tickets issued to staff and accurately maintain ticket database. (Updating to new database each month) * Ensure constant supply of Ferry Tickets available for use from HR/Facilities * Produce monthly performance report on reception services provided * Receive faxes and inform relevant recipients of their arrival * Be prepared to page First Aiders /Cleaners when urgently required * Maintain the AE register/rota * Arrange & log the booking of taxis & confirm charge point * To ensure that all postal operations are carried out efficiently and promptly to the standards laid down by the company and to comply with statutory regulations * To comply with all security regulations for incoming post/mail adhering to site security procedures. To report any suspicious mail to Security & follow Site Security procedure. * To ensure franking machine is secure by pass code & there is sufficient stationary & credit on franking machine to maintain the postal service * To sort incoming mail to site into appropriate pigeon holes as detailed on site telephone directory. To liaise with WPS Facilities of delivery of any unknown/unaddressed mail * To maintain a log of all registered post/special deliveries/parcel force. * To sign for all recorded deliveries and notify addressee of arrival & to ensure addressee sign for special delivery on collection from post room * To sign for all Parcel Force deliveries and notify addressee of arrival & to ensure addressee sign for Parcel Force items on collection from post room * Ensure that any building or equipment maintenance defects are reported immediately through the correct channels. * Deal with lost property in the correct manner following Sodexo and Client procedures with the regard to documentation & safe keeping. * Participate in any training or career promotion development schemes and team meetings to keep up to date with Company legislation, policies and procedures. * Carry out any other special duties or work outside normal routine but within the overall scope of the department * Report immediately any incidents of accident, fire, theft, loss, damage, or other
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.