Oferta de trabajo de Recepcionistas (general) en LONDON (Reino Unido)
Receptionist / Admin Administrator
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Recepcionistas (general). Clerical support workers : Customer services clerks : Client information workers : Receptionists (general).
Descripción de la oferta de trabajo:
Overview of the Post Key elements: To support the Operational Managers and their nominated deputies in managing their administration, reporting requirements and workforce duties To organise, support and assist in the management of their diary and meeting commitments. To provide support to the Operational Managers to ensure a coordinated and seamless service is delivered to support staff across the service Key Tasks and Responsibilities Office Responsibilities To provide support to the Operational managers or their nominated deputy by ensuring the smooth running of their office and systems. This work includes: *To coordinate the administrative function in delivering an efficient and effective service that supports the managers *Effective diary management; scheduling/prioritising appointments both regular and adhoc meetings with internal and external persons; arranging 1:1s, PDRs for direct reports and managing their diary in advance, using initiative and negotiation skills. *Email management: scanning and monitoring of emails on a daily basis. Flagging up urgent emails and in the absence of the manager to take the initiative to respond or forward emails to relevant staff to action. Regular filing of read/completed emails and maintenance of an electronic filing system to incorporate this. *Demonstrate skills in the use of SystmOne in terms of clinical recordkeeping and activity & data extraction Produce agendas, collate and distribute papers for meetings as directed. Take and transcribe formal minutes at some meetings and distribute in a timely manner. An advanced level of IT packages including Word, Excel, Power Point is required for complexity of work. Ensure that all relevant papers are available for meetings and proactively chase accordingly. Act as first point of contact for the Operational Managers and other healthcare professionals. Deal with all enquiries in a proactive manner, judgement skills required and solution proposing for complex enquiries. Monitor/screen all telephone calls to the Operational Managers and maintain an efficient system to ensure messages are forwarded to appropriate in a timely manner. In particular ensure complaint calls are dealt with in an efficient and professional manner as this could involve complex sensitive information from a range of people/users including staff, external people and organisations, therefore negotiating skills are required. *Maintain personnel/HR reporting requirements ie. sickness/annual leave as directed *Undertake regular reviews of administrative requirements and implement administration systems and services to effectively and efficiently meet service requirements and establish office procedures which reflect good practice. Use initiative and work unsupervised in implementing administration systems to adapt, provide and improve effective ways of working for the service. Handling both routine and urgent matters using initiative and with minimal supervision Will be required to meet deadlines and supply information at short notice. Leadership Support the Operational Managers in producing required information and reports. To organise events as and when required, which could be complex, including , assessments and visiting clinicians. Manage resources and coordinate the ordering of stock and supplies Provide regular supervision to junior administrative staff in the team. Management Responsibilities Facilitate and under the direction of the Operational Mangers and Quality Manager ensure regular communication systems, ie Good practice events, good practice programme, staff newsletter. Knowledge of the full range of Trust administrative policies and ensure staff work to and are aware of relevant policies, procedures and guidelines (especially confidentiality) and propose changes to practices relating to policy .Ensure health and safety policies are implemented with the staff group e.g. work station assessments etc. *Implement core operational administration systems and ser
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.