Trabajar en Reino Unido (LANCASHIRE) de Empleados de centros de llamadas
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
Ashberry Recruitment are looking for an experienced individual to support their Quality Assurance Department. This is a full time permanent position, salary £25-30k depending upon experience. Effectively and efficiently manage our clients customer and supplier quality assurance, management and resolution of non-conformances. Develop our client's quality management system, ensuring the successful conclusion of all processes within our MRB process of Safety, Quality, Cost, Time line(Delivery) and always supportive of other personnel. Duties and Responsibilities * Develop implement support and maintain our client's quality systems, accreditations and approvals * Investigate, monitor improve and support all quality associated process and practice to increase customer satisfaction and internal working practices * Manage the performance of internal and supplier Quality Auditing * Design, create and develop reporting data to monitor site KPI's and local metrics * Where applicable, maintain, develop and approve all site quality documentation and records to support the aim of developing the QMS to meet the necessary accreditation requirements * Manage preventative action and continuous improvement activities * Manage non-conformance activities and generation of detailed non-conformance reports via MRB process * Review quality aspects of customers specifications and contracts * Develop and implement quality programmes, including tracking, analysing, reporting and problem solving using recognised tools including 8D, PFMEA * Undertake system and processes audits according to the internal audit schedule (e.g. NADCAP) * Acquire and analyse data using appropriate quantitative methods to facilitate process analysis and improvements * Contribute to the success of the business by promoting an atmosphere of trust, fairness, cooperation, and team work * Maintain a clean and safe working environment in accordance with company H&S procedures * Assume responsibility for communication with external parties of suppliers and customers. Developing relationships and ensuring technical expertise is enshrined in all aspects of the process * Support all teams by sharing your technical expertise, with the aim of gaining a competitive advantage for the business * Participate in clear concise and effective communication between all team members * Attend company, team and project related meetings to enhance understanding, business knowledge and involvement, whilst also acting as the Company representative in customer engagement meetings * Ensure all related business working practices and communication framework is adhered to, paying particular attention to Safety, Quality, Cost, Deliver and People whilst also working within any defined standards (legal, Company, Customer) * Effectively use your expertise and in-depth knowledge and understanding of Quality requirements to support the process team and business in ensuring suppliers and customers audits and risk assessment standards are met * Adhere to our client's code of business conduct (Score Group Values), and comply with all regulatory company policies and procedures * Ensure compliance with our accreditation to (NADCAP, AS9100 and ISO) through promotion of sustainability across the teams * Work to ensure H&S standards are adhered to at all times * Act as an ambassador for our client at all times Person Specification * Desirable - HND qualified or relevant industry experience * Ability to demonstrate the strength confidence agility and determination in assuming control of all Quality related projects from the outset * Ability to think laterally and quickly, ensuring the project is managed and delivered on time with the right first time approach * Possess demonstrable organisation and time management skills, with a proven ability to solve problems * Flexibility to work from other locations as is needed * Display a positive mental attitude, always can do * Ability to work in a team or on own * Ab
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.