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Trabajos en Letonia de Analistas de gestión y organización

Quality Analyst (swedish)

Clasificación del trabajo: Profesionales científicos e intelectuales › Especialistas en organización de la administración pública y de empresas › Especialistas en organización de administración › Analistas de gestión y organización.

Traducción de la profesión: Vecākie speciālisti › Komercdarbības un pārvaldes (administrācijas) vecākie speciālisti › Pārvaldes (administrācijas) vecākie speciālisti › Vadības un organizācijas analītiķi.

Descripción de la oferta de trabajo:

David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Quality Analyst (Swedish) in Riga who will  perform Audits and drive quality improvement

Position: Quality Analyst (Swedish)

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,

Provide individual and team feedback and coaching to CSAs by sharing actionable insights for improvement, and track feedback efficacy,Effectively support CSA quality performance improvement in alignment with Operation Teamlead priorities, based on quartile management,

Participate in internal and external calibration sessions and joint call monitoring sessions with customer and stakeholders,

Provide comprehensive input for Quality reporting,

Identify improvement areas for adherence and improvement of quality standards, call out insights and observations to continuously improve customer experience,

Take part in production activities by taking calls and being part of support group activities, e.g. escalations, real-time support,

Participate in training programs for better understanding of client and business expectations and to continuously develop and grow.

REQUIREMENTS:

Near native (Swedish C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems,

Excellent attention to detail and ability to maintain accuracy,

Great data analytic and problem-solving skills, continuous improvement mindset and toolset,

Good communication and interpersonal skills.

Possesses an advanced understanding of using computers and is effectively able to multitask across systems and applications,

Optimistic, friendly, positive, and self-motivated personality,

Ability to work in team,

Service-oriented profile and with a focus on problem solving,

Ability to work shift hours/ part time (to the extent legally possible),

No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes no instances of payment defaults, arrears, or unfavorable credit data.

OFFER:

A dynamic and diverse job in a pleasant and modern environment

Opportunities for personal and professional development

Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week

País del trabajo: Letonia.

Número de puestos: 1.

Empleador: DKR.

Instrucciones para solicitar:

Please, send your English written letter and CV to; daviddavidkennedyrecruitment.comLink to the vacancy on the Swedish job board

Oferta de trabajo obtenida del portal Eures, con fecha 15 de Noviembre de 2024, y con identificador de la vacante:29254631.

Ver las 40 ofertas de trabajo de Profesionales científicos e intelectuales › Especialistas en organización de la administración pública y de empresas › Especialistas en organización de administración › Analistas de gestión y organización ofertadas.

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