Policy Administration Service Operator. Luxemburgo

Your role – Are you ready for a challenge?

The Policy Administration Service Operator is responsible for the prompt management of all incoming phone calls and emails from our clients and partners, and for carrying out a variety of administrative and clerical tasks.

Your responsibilities will be as follows:

    Prompt management and organization of the team's mailbox

    Prompt acknowledgment of day-to-day capital transaction requests from clients

    Prompt response to incoming e-mails

    Answering incoming phone calls

    Screening and forwarding incoming phone calls/e-mails to experts where required

    Provide accurate and timely information via phone/email

    Collect, record and send hard copy confirmation letters

While ensuring

    Respect of Service Level Agreements and deadlines

    Respect of procedures and controls

    Upholding Quality standards

Your profile – Have you got what it takes to become our Policy Administration Service Operator?

    University Degree in Communication and/or relevant professional experience/training

    Relevant similar experience would be an asset

    Ability to analyze a situation and obtain information to reach sound conclusions

    Strong organizational skills, with attention to detail and meeting tight deadlines; pro-active, focused attitude towards work

    Excellent communication skills (oral and written): ability to communicate and manage external relationships with clients to a strong professional standard

    Service-oriented and results-focused, capable of ensuring a high service level to high-end clients

    Ability to work independently with strong ability to take ownership

    Excellent organizational skills

    Multitasking and time-management skills, with the ability to prioritize tasks

    Professionalism and Customer service attitude

    Problem-solving and solution oriented with the ability to be proactive when issues arise

    Ability to quickly adapt to a fast-paced environment

    Active listening and positive attitude in all situations with great team spirit

    Fluency in English (written and spoken)

Additional assets:

    1-3 years of experience in the field

    Experience in Finance or Insurance

    Knowledge of Luxembourg AML laws

    Any European language other than English is an absolute asset.