Policy Administration Officer (m/f). Luxemburgo

Your role – Are you ready for a challenge?

The Policy Administration Officer is accountable for:

    Analysing client's needs, establishing appropriate actions and prompt recording of day-to-day client requests

    Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation

    Collecting and recording of all required information/documents

    Monitoring ongoing transactions until completion

    Complying with procedures, controls, industry rules and regulations

    Conducting due diligence reviews in line with corporate standards

    Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards

    Acting as a point of contact for any query in regards to policy administration

    Meeting Service Level Agreements and deadlines

    Upholding Quality standards

    Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration

    Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.

Your profile – Have you got what it takes to become our Policy Administration Officer?

    University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector

    2+ years' experience in Finance or Insurance

    Strong team player with excellent organisational and analytical skills

    Be able to clearly and comprehensively outline complex issues both verbally and in writing

    Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties

    Strong prioritisation skills, flexible, reliable and responsible in challenging situations

    Decisive and capable of working independently

    Strong client service focus, solutions oriented and capable of ensuring a high service level to clients

    Ability to work in a regulated environment and to respect the external and internal guidelines

    Ability to maintain performance and positive relationships in stressful/challenging situations

    Agility and pragmatism in a complex and changing environment

    Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments

    Good command of MS office products

    Fluent in English, any other European language is an absolute asset

    Knowledge of Luxembourg AML law