PALS Officer. OXFORDSHIRE. Reino Unido

We are seeking to recruit an enthusiastic and hardworking individual to work within the Complaints &Patient Advice and Liaison Service PALS team.

The successful postholder will be responsible for providing an accessible customer service for patients using the Trusts services and their carers and families.

The postholder will be required to run PALS surgeries across the Trust and in particular on the Trusts inpatient wards and community hospital sites.

The postholder will facilitate a speedy and informal resolution of problems and concerns raised by service users, their families and carers through liaison with Trust staff and other external agencies.

They will be responsible for providing information about local services, including voluntary and statutory agencies.

Part of the role will require the postholder to provide high quality guidance and support to Divisions on resolving and responding to concerns.

They will be required to identify themes and tends arising from concerns and patient feedback and to ensure that lessons are being learned.

Excellent written and verbal communication skills, attention to detail, and a sensitive and empathetic manner are key to this role.

The successful candidate will be required to understand the need for confidentiality and display a mature and professional attitude.

The post-holder will be required to travel to the Trusts various hospital sites and will therefore need to possess a full driving licence.

For more information or to arrange an informal visit please contact Stephen Finnie, Deputy Manager and PALS Lead on 01865 902336.

Benefits of working for Oxford Health NHS Trust include:- Excellent opportunities for career progression 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Staff accommodation Childcare Vouchers Competitive pension scheme Lease car scheme Cycle to work scheme Ref: 267-CSPALSO53