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IT Officer for our Level 2 Application Support team (m/f) - Job based in Luxembourg
Oferta de trabajo de agente del servicio de asistencia de TIC en Luxemburgo
Clasificación del trabajo: Técnicos y profesionales de nivel medio › Técnicos de la tecnología de la información y las comunicaciones › Técnicos en operaciones de tecnología de la información y las comunicaciones y asistencia al usuario › Técnicos en asistencia al usuario de tecnología de la información y las comunicaciones › agente del servicio de asistencia de TIC.
Traducción de la profesión: Techniker und gleichrangige nichttechnische Berufe › Informations- und Kommunikationstechniker › Techniker für den Betrieb von Informations- und Kommunikationstechnologie und für die Anwenderbetreuung › Techniker für die Anwenderbetreuung in der Informations- und Kommunikationstechnologie.
Descripción de la oferta de trabajo:
Description de tâches:
Your future team
Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?
If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.
Your next challenge
* Solve any technical problems by centralizing, analysing and documenting technical issues faced
* Provide daily support remotely to our internal customers
* Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.
* Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician
* Produce and maintain procedures and documentation
* Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
We want to hear from you ! Join us and you will...
* Develop your competencies with a tailor-made training plan
* Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients
* Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.
* Bachelor's degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2
* Prior experience supporting users on issues related to application and software;
* Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.
* Proficient in MS Office and ticketing system
* Tech savvy
* Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;
* Relevant experience in maintaining NTFS permission and Active Directory management.
* The following IT related knowledge will be considered as an asset: System Center Configuration (SCCM)
* VMWare Managment (VDI)
* Cloud Management (Exchange Online, Office 365)
* Security standards
* English mandatory and French is an asset
País del trabajo: Luxemburgo.
Número de puestos: 1.
Nivel educativo: Grado o nivel equivalente.
Experiencia: 3 años.
Empleador: Deloitte General Services S.A R.L. .
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 06 de Octubre de 2024, y con identificador de la vacante:PES_LU_728151.
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