IT Officer for our Level 2 Application Support team (m/f) - Job based in Luxembourg

Description de tâches:

Your future team

Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?

If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.

Your next challenge

  *  Solve any technical problems by centralizing, analysing and documenting technical issues faced

  *  Provide daily support remotely to our internal customers

  *  Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.

  *  Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician

  *  Produce and maintain procedures and documentation

  *  Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

We want to hear from you ! Join us and you will...

  *  Develop your competencies with a tailor-made training plan

  *  Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients

  *  Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

*  Bachelor's degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2

  *  Prior experience supporting users on issues related to application and software;

  *  Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.

  *  Proficient in MS Office and ticketing system

  *  Tech savvy

  *  Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;

  *  Relevant experience in maintaining NTFS permission and Active Directory management.

  *  The following IT related knowledge will be considered as an asset: System Center Configuration (SCCM)

  *  VMWare Managment (VDI)

  *  Cloud Management (Exchange Online, Office 365)

  *  Security standards

  *  English mandatory and French is an asset