IT Officer for our Level 2 Application Support team (m/f) - Job based in Luxembourg

Your future team

Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?

If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team.

Your next challenge

    Solve any technical problems by centralizing, analysing and documenting technical issues faced

    Provide daily support remotely to our internal customers

    Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.

    Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician

    Produce and maintain procedures and documentation

    Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Your skills

    Bachelor's degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2

    Prior experience supporting users on issues related to application and software;

    Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.

    Proficient in MS Office and ticketing system

    Tech savvy

    Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;

    Relevant experience in maintaining NTFS permission and Active Directory management.

    The  following IT related knowledge will be considered as an asset:

        System Center Configuration (SCCM)

        VMWare Managment (VDI)

        Cloud Management (Exchange Online, Office 365)

        Security standards

    Curious, flexible, with a strong team spirit, comfortable working independently, and open to learn from colleagues

    Good attention to details and good stress resilience

    Excellent analytical skills

    English mandatory and French is an asset

We want to hear from you ! Join us and you will...

    Develop your competencies with a tailor-made training plan

    Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients

    Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment