Microsoft Support Engineer with German Level II- Relocation

Microsoft Support Engineer with German Level II- Relocation to Bulgaria

We're looking for a Microsoft Support Engineer Level II with passion for technology to join our Cloud Services Support Team.

We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions

Analyzing service performance issues

Setting case priority depending on the client needs

Providing timely, relevant solutions through established procedures

Focusing on customer expectations and satisfaction

Collaborating with other team members to provide high-quality support

You are a good fit for the role if you:

Are advanced in both German and English

Have strong technical background

Are skilled in verbal and written communication to analyze, interpret and address client needs

Have prior knowledge in network operations, networking protocols, network authentication, messaging technology or messaging protocols.

Have working knowledge of one or more current Microsoft Operating systems (Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows Server Edition), or any future releases

Are able to work in a time critical environment

Are up for a fresh new challenge

What you can expect from us:

Standard working hours Monday – Friday

Hybrid working environment to help you strike an excellent work life balance!

Competitive salary with performance-based bonuses

Extensive initial training and onboarding

Certification program for Engineers accepted worldwide

Continuous training and upskilling program

Professional Development and Career Navigation programs to map out the steps in your development

Health and Wellbeing initiatives

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Required language: German