MES CoE Technical Coordinator (m/f). Luxemburgo

Duties & Responsabilities :

Responsibilities

Installation and Configuration

• Deploy and configure MES applications to ensure optimal performance, reliability, and security compliance.

• Manage the yearly maintenance plan and conduct necessary upgrade projects, in collaboration with Business stakeholders and ongoing deployments.

• Collaborate with Business Architects to understand application requirements and provide necessary support.

Monitoring and Maintenance

• Conduct regular maintenance tasks such as updates, patches, and performance tuning to enhance application stability.

• Implement monitoring tools to track system / application performance and identify potential issues proactively.

• Support Business Architects for deploying proactive process monitoring tools (ex: interfaces).

• Build and deploy an alerting system between our MES landscape and ServiceNow (ArcelorMittal's incident mgt. tool)

Security and Compliance

• Ensure compliance with standards and regulations related to application security and data protection.

• Manage access and authorizations requests in the MES landscape (IT and Business accounts), in a SOx-ready mindset

• Build and deploy a comprehensive authorization matrix (IT vs Business roles), and support projects needs accordingly.

Troubleshooting and Issue Mgt.

• Investigate and resolve issues related to application operability, collaborating with Local IT Teams and others (Infrastructure, Network…) as needed.

• Provide timely and effective solutions to minimize downtime and disruptions.

• Represent MES CoE during P1 (Priority 1) incident processing.

Documentation

• Maintain comprehensive documentation for application configurations, SoP (Standard Operating Procedures), and troubleshooting steps.

• Keep documentation up to date with any changes or updates.

Release management

• Administrate the Release management system and processes, based on Apache SVN tool

• Provide support / training to projects and developers community

Education :

• Master's degree in IT, Engineering, Procurement, Finance or Operations management

Skills & Specifications :

• Must be self-motivated, autonomous, highly responsible, and service oriented.

• Knowledge of application deployment / release management models.

• Familiarity with security best practices and compliance standards.

• Excellent troubleshooting and problem-solving skills.

• Effective communication and collaboration skills.

• Ability to synthetize complex situations to ease decision making by management.

• Ability to adapt the discussion with IT or Business actors, potentially at Senior Management level.

• Ability to interact/manage transversally, in remote teams, with external partners.

• Proven experience as an Application Administrator or in a similar role is a plus

• Ability to perform basic tasks in Linux OS is a plus

• ITIL certification is a plus

Work experience requirements :

• Min. 5 years' experience in systems requiring high availability / processing of urgent incidents.

Languages :  

• French / Spanish / German could help to ease discussions with mills people.