Contrato de abogado/abogada en Irlanda (Dublin)

Reporting to the Legal Information Development Manager

About FLAC

FLAC is a human rights organisation which exists to promote equal access to justice. FLAC’s vision is of a society where everyone can access fair and accountable mechanisms to vindicate their rights.

FLAC provides a range of services to the public including a Telephone Information and Referral Line where callers are provided with basic legal information. In 2022 FLAC assisted 13,556 individuals though its Information Line.

FLAC is seeking to recruit for 2 positions, Information Line Officer and Information Line Support Officer

Information Line Officer

Overall responsibilities of the role

The overall responsibilities of the role are to provide Legal Information on the Telephone Information and Referral Line, in the areas of Employment Law, Family Law, General Litigation and Probate Law which typically arise and to develop information resources on Family Law and Employment Law which frequently arise on the Information Line.

Responsibilities

Providing Legal Information of the Telephone Information and Referral Line

Provide legal information in Employment Law, Family Law, General Litigation, Landlord and Tenant and/or Probate Law

Provide a quality service to callers to the information line

Provide callers with an appointment to a phone legal advice clinic where appropriate.

Refer callers to relevant organisations including the Legal Aid Board, where necessary.

Information Resources Development

Develop frequently asked questions and resources in the areas of Family Law or Employment Law

Administration

Maintain accurate records on Salesforce

Compile reports of activity as requested

Comply with FLAC’s Health and Safety policies and procedures

Any other duties as reasonably may be required from time to time in connection with this post

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

The successful candidate will have:

A relevant law degree

A professional qualification as a Barrister or Solicitor, qualified to practice in Ireland

Experience of providing legal information/advice

Experience of providing legal information and/or working in the areas of Employment Law, Family Law, General Litigation, Landlord and Tenant and/or Probate Law

Experience of working on a helpline/advice line

Excellent interpersonal and communication skills

Excellent telephone manner

Excellent IT skills with competency in competency in Microsoft Office (Word, Excel)

Ability to manage and work as part of a team

This position is offered on a fixed-term contract for 6 months.

The hours of work for this role will be 35 hours, from 9am to 5pm Monday to Friday. Part time hours of work will be considered and working from home will be facilitated.

Salary will be commensurate with experience and will reflect the reflect the responsibilities of the role.

TO APPLY

Please send CV and covering letter to recruitmentflac.ie , setting out how you meet the criteria for this position on or before Friday 28th June