Legal Client Support fluent GERMAN. Irlanda

Customer Meeting Service Associate fluent German (Legal/Contract Support)

Responsibilities:

The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.

Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs

Ensure compliance with data capture requirements to support the TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication

Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners

Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.

Monitor daily operational dashboard to ensure compliance with pre-defined SLAs

Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management

Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

Requirements: Experience and Education:

customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage

Associates Degree (or equivalent work experience)

Fluency in German and English language essential. Proficiency in other languages an advantage

Experience in Sales Force, SAP P2P module, MS Office

Experience with Contracting systems an advantage

Required language: German