Kundeservicerådgiver for Kaizen Gaming. Byen København

Open to new career opportunities? Become our next customer service advisor in Copenhagen!

We are looking for a committed customer service advisor for our team in Copenhagen. Concentrix is ​​a global business outsourcing company, which means that we help other companies with their customer service, finance and other business processes. You will be employed by Concentrix and support our client  Kaizen Gaming's customers – a leading gametech company that is rapidly developing and operates in 13 markets with two brands, Betano and Stoiximan.

What does the job entail?

As our customer service advisor for Kaizen Gaming, your primary tasks will be to:

• Answer questions, handle complaints and comments via e.g. e-mail and chat

• Ensure fast and efficient help for all customer questions

• Treat customers with respect and follow company procedures and policies to ensure high customer satisfaction

• Communicate with other departments and follow up on ongoing cases in relation to customer requests

We are a good match if you:

• Love sports

• Has excellent communication skills and is a good listener who takes time to understand and respond appropriately

• Is service-oriented and passionate about providing good customer service

• Has a technical mindset and basic computer skills

• Speaks and writes both Danish and English

• Can work full-time with varying working hours (Monday-Sunday, 09:00 to 00:00)

• Has previous experience with customer service

What can we offer you?

• The opportunity to become part of an exciting and completely new project at Concentrix

• A permanent position in an international Fortune 500 company with good development and career opportunities

• A position with a fixed salary and a 3-month trial period

• Development and training to advance your skills

• Engaged and welcoming colleagues in a strong social environment

If this sounds like you, we look forward to hearing from you!

We hope that our new colleagues can start with us as early as 19/08/2024, so don't hesitate to send your application. Come and discover why over 440,000 game-changers worldwide call Concentrix their employer of choice!