(Junior) Quality control & Internal Audit Specialist (Qualitätsmanager/in)

Stellenangebotsbeschreibung:

- Assessing Key Performance Indicators design and results (samples testing)

- Assessing Internal Controls design and effectiveness

- Assessing quality of process documentation

- Maintaining up-to-date and adequate procedures for Internal ICPA processes

- Supervising root cause analysis and corrective & preventive measures implementation

- Successfully interacting with various internal departments (predominantly Operations and Process Management); acting as trusted partner

- Actively seeking for operational performance improvement opportunities, including harmonization of processes

- Perform all other duties assigned or delegated by supervisors

Ihr Profil:

- Master/Bachelor degree (or close to accomplishment)

- Basis of risk and control concept (why we need controls)

- 3 years of experience in BPO/ Service Delivery financial processes or/and basic experience (e.g. 1 year) in quality assurance/ audit

- Proficient with MS Office (in particular Excel, PowerPoint), SAP, IRIS (nice to have)

- English - advanced

- German (nice to have)

- Diligent, independent and systematic approach to work

- Analytical and conceptual mindset

- Attention to detail and focus on deliverables quality (end user perspective)

- Communication and presentation skills (verbal and written)

- Clear and concise documentation skills

- Proactivity, can do attitude

- Focused on processes harmonization & automation, efficiency

- CV/Resume required

- Must possess permit to work in Poland

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.