IT Supporter. Graubünden / Grigioni / Grischun. Suiza

Short Description

We are looking for a motivated and talented individual to be part of a team of 5 People and 2 external colleagues. In this role you are surrounded with the newest workplace hardware as also a modern IT infrastructure.

Job Responsibilities

Provide first-line technical support for users via phone, email and on site for soft- and hardware

Installing hardware and commissioning

Document and track all support requests in a ticketing system

Maintain and update user documentation and knowledge base

Support for AO courses and events

Collaboration on internal IT projects

This position is based in Davos

If needed you also support our offices in Zizers

Job Requirements

Two or more years of experience in a technical support role

Education in information technology, IT apprenticeship or similar

Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS

User and service-centric thinking

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Ability to work independently and in a team environment

Good oral and written English and German language skills

Readiness to travel (mainly within CH)

We offer

An interesting and varied job in an exciting and innovative organization

The opportunity to be part of a highly committed international team

Modern infrastructure

High degree of flexibility regarding working hours and location (depending on operational requirements)

Generous package of social benefits, including supplementary vacation days and pension scheme contributions

Internal skills training opportunities and support for continued education