Trabajar de agente del servicio de asistencia de TIC en Luxemburgo

IT Support Technician

Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications. Rotarex is the partner of choice for many industries: semiconductor, medical, research, automotive, food and beverage, fire protection, butane/propane and more.

Nearly 2,000 motivated and highly skilled employees in a global network work every day to meet the needs of customers and industry.

Rotarex is known worldwide for innovation, quality, and customer service.

LOOKING FOR A NEW CHALLENGE?

Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?

Our dynamic international team responsible for various solutions, including Office 365, PC and application deployment, as well as the management of VPNs and Microsoft 365 E5 security solutions is looking for:

An IT Support Technician

Your mission:

Provide support for the whole IT infrastructure of Rotarex

Register with details all incidents and requests related to IT and manage to solve them, or assign them to other teams.

Keep procedures and documentations up to date.

Troubleshoot or upgrade desktop, laptops, printers, scanners, phone systems.

Manage IT stock and asset database

Implementing and maintain computer systems and software.

Follow the daily activities as a level 1 and level 2 support.

Advise about new technologies related to our corporate IT infrastructure.

Manage IT incidents and requests, while keeping the ticket database up to date.

Flexible on working time (maintenance can be occurring outside of standard working time), part of the on-call duty team rotation.

Backup and antivirus monitoring

Follow alerts on monitoring system

Our expectations:

-      Must have:

Fluent in French and English

ITIL knowledge, GDPR and Data Privacy

Incident and asset management

End user devices (computers, printers and multifunction devices, meeting room devices, phones, network devices, storage devices, security devices)

User account and computer accounts management

End user applications

Printing, network, phone infrastructure

Backup and Restore Management

Client and server operating systems

Messaging solutions

Monitoring solution

-      Soft skills :

Team spirit, self-efficient, communication skill

Customer and service focus

Can take initiative, decision making

-      Nice to have :

know an additional language

Joining Rotarex, means benefiting from:

Our support team has access to advanced security technologies that most helpdesks do not have access to. This represents a significant advantage for a technician whose support activities are often limited.

The growth of a major industrial group with a great worldwide reputation.

A family business culture.

Numerous opportunities for professional training, personal development, and internal mobility throughout your career.

The technicality of our jobs, where innovation, invention and inspiration are at the heart of our strategy.

Flexible working hours, allowing a nice work-life balance.

A social fund related to the important events in your life (marriage, birth, retirement, etc.).

Our collective labor agreement that offers many benefits (seniority leave, social leave, medical check-up hours, individual performance bonuses, etc.).

The prospect of a brand-new industrial site 4.0 in Bissen.

A location easy to access to 3 minutes' away from Lintgen's train station, as well as a free parking.

Preferential rates for your telephone package (Tango Card).

The Sympass card and its many good deals.

Benefits with some Luxembourgish banks.

Attractive prices for health coverage (Foyer).

Various company events (family day, Christmas party, team building, etc.).