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Oferta de empleo de agente de centro de atención al cliente en Portugal

Investigator For A Mobility App (french Speaker)

Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.

Traducción de la profesión: Empregados administrativos › Empregados de atendimento ao público › Empregados que prestam informações ao cliente › Empregados dos centros de chamadas.

Descripción de la oferta de trabajo:

In the role of an Investigator for an app that offers various mobility-related services, your main duties will be to assess and evaluate content, and implement policy guidelines. Additionally, you will be expected to exhibit ethical behavior and demonstrate proficiency in adhering to policies, while ensuring content quality, respecting intellectual property rights, safeguarding privacy, and promoting online safety.

Your responsibilities and impact as an Investigator will be:

During the investigation, make outbound calls to collect evidence of complaints from drivers and customers.

Evaluate and sort highly sensitive content uploaded by users based on client-defined criteria.

Verify that the content received by internal systems or users adheres to the client's community guidelines.

Escalate any urgent matters to your supervisor following established protocols.

Reviewing content (videos, image, text, and audio) in accordance with policies

Able to provide services on a 24/7 shift rotation

Skills, qualifications and interests you need to succeed in this role:

EU Citizenship or valid work permit/ residency card mandatory

You have a fluent level of French + a good level on English (B2 min)

You are looking for a job opportunity abroad

You are motivated and committed to your work

You have excellent communication and listening skills

You are a team player and willing to work with many other nationalities

What’s in it for you?

Type of contract: a long-term fixed-term contract, renewable every year

Working hours: full time (40h/week) on rotating shifts; 24/7

Salary conditions :

Including free accommodation (shared flat, all bills included): 1040€ gross/month

Excluding accommodation: 1240€ gross/month

For international candidate

Reimbursement of your initial flight expenses after 9 months

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help in paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

Real career opportunities in different career paths

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

Required language: French

País del trabajo: Portugal.

Número de puestos: 1.

Empleador: Jobs Europe AB.

Instrucciones para solicitar:

Oferta de trabajo obtenida del portal Eures, con fecha 02 de Febrero de 2024, y con identificador de la vacante:28477569.

Ver las 737 ofertas de trabajo de Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente ofertadas.

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