Vacante en Malta de agente de centro de atención al cliente

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! ????

We are looking for an HR Generalist to join our HR Team in Malta.

What you’ll be doing:

Onboarding:

-Serve as the primary contact post-recruitment to ensure a smooth transition for new hires.

-Prepare and manage employment contracts and facilitate employee integration into BambooHR (HRIS).

-Oversee the onboarding packet, including personal details, police conduct, FS3, Social Security, and tax documentation.

-Register employees with Jobsplus, conduct inductions, share company information, and provide office tours.

-Conduct regular check-ins during the probation period and issue probation letters for successful completion.

Work Permit Processes:

-Oversee the entire work permit process, including new applications, renewals, revocations.

-Stay updated with current regulations and liaise with identita (Identity Malta) to ensure compliance.

Payroll Administration:

-Assist in gathering information from stakeholders for accurate payroll processing.

Employee Check-Ins:

-Conduct regular check-ins with employees, especially during their initial employment, to gather feedback and resolve concerns promptly.

Offboarding:

-Manage the entire offboarding process for departing employees.

-Conduct HR exit interviews to understand termination reasons and identify areas for improvement.

-Manage terminations through Jobsplus and handle related internal systems.

Employee Relations:

-Handle disciplinary matters, performance improvement plans, terminations, and offboarding processes with professionalism and empathy.

-Conduct HR exit interviews to gain insights into employee experiences.

Performance Review and Employee Satisfaction:

-Assist in the annual performance review process ensuring thorough and fair evaluations.

-Support the bi-annual Employee Satisfaction Survey, gather feedback, and work on action plans.

What you bring:

-Accuracy and strong attention to detail is essential.

-Excellent organizational and communication skills.

-Ability to handle sensitive information with confidentiality and professionalism.

-Strong problem-solving skills and the ability to work independently.

-Previous experience applying for and processing work permits with identita and knowledgeable regarding Maltese employment law is essential.

What we offer:

-Complimentary breakfast and lunch are provided Monday to Friday.

-Access to a company doctor who can visit you at home Monday to Friday if you are feeling unwell and unable to work.

-Regular company and team events, including quarterly events, summer party, and Christmas party, as well as various competitions.

-A one-time allowance of €250 for therapy or counselling sessions.

-A company-owned laptop, monitor, headset, business phone, and business phone plan will be provided for your use during your employment.

-Other Benefits: gym discounts*, real estate agency discounts*, discounts on spa treatments, massages, facials, and manicures* (aforementioned discounts* are subject to our service providers), training and development opportunities, and a multicultural and comfortable office environment.

Enteractive is an Equal Opportunity Employer. To learn more about Enteractive visit our career site, Facebook, Instagram and LinkedIn.

Required language: English